![]() ![]() Simon Says Stamp is not responsible for any parcels that are lost or damaged by USPS once the parcel has left our warehouse. Simon Says Stamp uses USPS and its trusted shipping partners to ship all parcels worldwide. However, final shipping costs will be displayed on the Invoice you see before confirming your order. ![]() You can view an estimate of shipping costs by viewing your cart. ![]() *Oversize items may note an additional shipping surcharge. *Please note that only one coupon code is allowed per order. International orders $250.00 and over ship for a flat fee of just $54.99! International orders $200.00 to $249.99 ship for a flat fee of just $44.99! International orders $150.00 to $199.99 ship for a flat fee of just $34.99! International orders $75.00 to $149.99 ship for a flat fee of just $26.99! International orders $50.01 to $74.99 ship for a flat fee of just $19.99! International orders up to $50.00 ship for a flat fee of just $15.99! Be sure to take note of the updated password for future reference.ALL USA Orders under $20 ship for a flat fee of just $6.99!ĪLL USA Orders $20.01 and over ship for a flat fee of just $7.99!ĬANADA orders under $20 ship for a flat fee of just $7.99!ĬANADA orders $20.01 to $74.99 ship for a flat fee of just $9.99!ĬANADA orders over $75 ship for a flat fee of just $12.99! Note that the new password will need to be between 6 and 20 characters, with one capital letter, one lowercase letter, and one number. This will prompt the system to email a link to reset your password and gain access to your account. Q: How can I access my account if I have forgotten my password?Ī: When you are prompted to log in, you may select the "Forgot Your Password?" link on the login page. This change can be made by visiting your payments page within your account details. To prevent hang-ups during the payment stage of the ordering process, it is best to remove old saved payments from your account when they are no longer being used for placing orders. However, it may also be related to expired or canceled credit cards saved to your account, especially if the expired or canceled card is set as your default payment method. Q: Why do I get a message that there is a problem with my payment at checkout?Ī: This message typically means that the payment method is being declined. If there is no balance due after the gift card is redeemed then you will be prompted to review and submit your order. If a balance is still due to complete your order after the gift card is redeemed, you will then be prompted to choose another method of payment to finish your purchase. Enter the gift card number in this box and click the Apply button. Q: How do I redeem my Simon Says Stamp e-gift card?Ī: During the checkout process, there text box labeled Gift card or discount code. Reserve items have an estimated arrival date in their listing details. If you have ordered a reserve item, the order will be held until that item arrives to ship complete. Depending on timing, many orders are shipped the next day and some are even shipped the same day. Q: How long does processing take before an order is shipped?Ī: We strive to ship all in stock orders in 3-5 business days. If you have specific questions about an order, please feel free to contact us at We are available to assist you 7:00 a.m to 3:00 p.m EST. If you ordered a preorder item, the entire order will be held until that item is in stock. Q: Can I use two promotion codes for the same transaction?Ī: Your order may be held up by a preorder item. Fill in the requested information and you will receive your status. Q: How can I view the status of my order?Ī: It is easy! Scroll to the bottom of any page on our site and select the 'Track an Order' option. Q: In what time zone does Simon Says Stamp operate?Ī: Simon Says Stamp warehouse and offices are in Columbus, Ohio and we operate on EST (Eastern Standard Time). ![]()
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